Alfred

Smart phone reinvented for a safer home

Learning to Deal with Criticism from Whiplash

Terence Fletcher: There are no two words in the English language more harmful than “good job”.

Terence Fletcher: I was there to push people beyond what’s expected of them. I believe that’s an absolute necessity.

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Reading user ratings is quite an experience. Some people leave negative comments without telling us why. Our CEO said: “no one is obliged to give an explanation. We need to figure out how to fulfill their needs.” While that is true, we often wish we had more clue.

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Sometimes, users give very conflicting suggestions. For example, improving video quality, saving battery life, or reducing data consumption all at the same time. Some negative comments are left by people who have never even downloaded Alfred, which leaves us more confused than ever. Foul play? Possibly. However, Google Play does not require users to actually download the app before rating.

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Other times, we get very constructive criticism with the pros and cons carefully listed. We welcome comments like these because they help us improve. Alternatively, if you have any problems with Alfred, we are always available via email or Facebook!

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Despite the frustration, we are actually very grateful to all of you for pushing Alfred to perfection (and beyond!). What do we usually do after spending several hours responding to negative comments? Reading more five-star comments from supportive superheroes is always as refreshing as a nice glass of mimosa!! Nothing motivates us more than to know that Alfred is helping thousands of families stay connected and feel reassured!! It feels so warm to be loved.

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It is also very inspirational to read one-star comments for popular, successful and engaging apps such as WhatsApp, Facebook or Candy Crush. It is comforting to know that you cannot please everyone, not even mobile app giants. There are so many different phone models and each user has different network conditions. There is a long way to go and we are going to do our best!!!

Here, our mimosa of the day, cheers!!!

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John Vides loves Alfred: This super … works perfectly Note .. for those who always give negative for the app I tell you that this works Super .. and more by the motion detection function. . And cool because record those moments and you get a notification wherever you are to play and see what happened. This genius app.

Esta super… funciona a la perfeccion Nota .. para aquellos que siempre dan negativas para las app les digo que esta funciona super.. y mas por la funcion de deteccion de movimiento. . Y chevere porque graba esos momentos y te llegan como notificación estes donde estes para reproducir y ver que pasó. Esta genia la app

Our not-so-secret wish is for Alfred to receive more than 10,000 five-star ratings by the end of the month. We recently started a Wall of Love page where we feature the most heart-warming comments we have read, and we want to see it grow! Could you help? How do you deal with criticism?

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